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Beemoved Removals is insured by Poundgates for all goods in transit up to the value of £25,000 per load. Please see our small print (below) for further details or contact our office.

Beemoved Removals Terms and Conditions

Terms and Conditions of The National Guild of Removers & Storers Ltd ©2005

These conditions set out the terms of the contract between the Removal and/or Storage Contractor (“the Contractor”) and you (“the Customer”) and explain your rights and obligations and responsibilities and those of the Contractor.

1. Interpretation
1.1 Any reference in these conditions to “we” or “us” is a reference to the Contractor. Any reference in these conditions to “you” is a reference to the Customer.
1.2 Any reference to “Insurance Option” is to the Insurance Option set out in Clause 9A.
1.3 “Goods” means the goods being removed and/or stored.

2. Quotations
2.1 Quotations include Value Added Tax but do not include any other customs duties levies or fees payable to government or other statutory bodies and all such duties or fees (if any) will be payable by you in addition to the quoted price.
2.2 Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation:-
2.2.1 If due to any circumstances outside our control the work is not carried out or completed within three months of the quotation date
2.2.2 Our costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control
2.2.3 We have to collect or deliver Goods above the first upper floor
2.2.4 We supply any additional services
2.2.5 There are delays outside our reasonable control in which event we will make an additional charge for waiting time calculated in accordance with our standard rates applicable at the time (currently £75 per hour).
2.2.6 Access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles.
2.2.7 Any parking or other fees or charges that we have to incur and pay in order to carry out the services you require. In all these circumstances you will be responsible for the extra charges
2.3 The Insurance Option will only apply if it is stated on the Quotation. A summary of the insurance cover maintained by us and any main exclusions from the cover is either enclosed with these conditions or is available on request.
2.4 Our quotation is not a guarantee that we have vehicles available on the day you require. Accordingly your signed acceptance of our quotation does not constitute a contract between us until you have our written confirmation that we can move your Goods on your required date. We will send our written confirmation within one working day of our receipt of your acceptance of our quotation.

3. Work excluded from our quotations
Unless previously agreed in writing we will not: -
3.1 Dismantle or assemble unit-furniture (flat-pack), fittings or fitments unless otherwise discussed with your quote manager (and in any event these works will not be covered by any insurance provided).
3.2 Disconnect or reconnect appliances, fittings or equipment. While we do our very best to reinstall white goods (if agreed), our insurance does not cover any damage to flooring or leakages. We always advise that you get all work carried out and checked by a qualified plumber.
3.3 Remove or lay fitted floor coverings.
3.4 Take down or re-hang curtains, blinds or other window coverings.
3.5 Move night storage heaters unless they are dismantled.
3.6 Move or store any items excluded under Clause 4.
3.7 Move any item or items which our removal crew reasonably believe they cannot move safely or the removal of which may damage the item or items in question or its or their surroundings

4. Excluded Property
The following items are specifically excluded from this contract and will not be removed: -
4.1 Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or collections of a similar kind.
4.2 Potentially dangerous, damaging or explosive items.
4.3 Goods likely to encourage vermin or other pests or to cause infection.
4.4 Refrigerated or frozen food or drink.
4.5 Any animals and their cages or tanks including pets, birds or fish.
4.6 Cars, boats and caravans.
4.7 Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs, perishable goods or any kind of explosives. Such goods will not be removed by us except without prior written agreement. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees or agents and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4.2, 4.3, 4.4, 4.5, & 4.7.
4.8 Breakage of owner packed property unless the box or container shows signs of external damage

5. Customer's responsibility
It is your sole responsibility to:-
5.1 Declare to us the proper value of the Goods.
5.2 Obtain at your expense all documents necessary for the removal to be completed.
5.3 Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is removed or left in error or is left in the wrong room.
5.4 Prepare adequately and stabilise all appliances prior to their removal. Other than by reason of our negligence we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.

6. Ownership of the goods
By entering into this contract you confirm to us that:-
6.1 The Goods are your own property; or
6.2 You have the authority of the owner of the property to make this contract in respect of the Goods. You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.

7. Postponements/Cancellations
7.1 If you postpone or cancel this contract we may charge according to how much notice you provide prior to the agreed removal date:
 Between 3-4 days: 25% of the total removal charges
 Between 1-2 days: 50% of the total removal charges
 Less than 24 hours: 100% of the total removal charges
7.2 Condition 7.1 will not apply if you elect to take any removal postponement/cancellation protection waiver for which we have quoted.

8. Payment of Removal Charges
Unless you have paid in advance (BACS) you must pay our charges on the day of the move either by bankers draft, cheque or cash. We do not expect a deposit. Unless we agree otherwise, you may not withhold any part of the agreed price. Interest at 2% per month, calculated on a daily basis, is charged on all overdue accounts. Failure to comply with our payment terms will also mean that the goods are not insured.

9. Our liability for loss or damage
9.1 In the event that we lose or damage your goods, if we are liable, we will pay you up to a maximum of £50.00 sterling for each item which is lost or damaged, to cover the cost of repairing or replacing that item. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container.
9.1.1 Liability is up to £25,000 dependent on the size of the vehicle. Cover is as follows:
 7.5t vehicle £25,000
 3.5t vehicle £15,000
 LWB van £10,000.
9.2 We may choose to repair or replace the damaged or lost item. However if we choose to repair the item we will not be liable for any depreciation in value.
9.3 Other than because of our negligence, we will not be liable for any loss, damage or failure to deliver the goods if it is caused by any of the following circumstances:
9.3.1 Fire howsoever caused.
9.3.2 War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
9.3.3 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
9.3.4 Cleaning, repairing or restoring unless we did the work.
9.3.5 Moth or vermin or similar infestation.
9.3.6 Electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact.
9.4 Additionally we will not be liable for any loss of or damage to:
9.4.1 any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container not both packed and unpacked by us.
9.4.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of a similar kind, unless you have previously given us full information including value, and we have confirmed in writing that we will accept responsibility in accordance with 9.1 above
9.4.3 Goods which have a relevant proven defect or are inherently defective.
9.4.4 Animals and their cages or tanks including pets, birds or fish.
9.4.5 Plants.
9.4.6 Refrigerated or frozen food or drink.
9.5 Other than because of our negligence, we will not be liable for damages or costs resulting indirectly from, or as a consequence of loss, damage, or failure to deliver the goods.

Insurance Option
9A This Condition applies only if You have accepted the Insurance Option. In that event, the following provisions of this Condition 9A shall apply.
9A.1 We shall take out and maintain a contract of insurance in accordance with the summary of terms provided to you providing cover to us for the Goods and for the purposes of such insurance cover, the replacement value of the Goods shall be the value of the Goods stated in the Quotation.
9A.2 If loss or damage occurs to the Goods as a result of any matter which may result in a claim under such insurance cover, we shall notify the insurer promptly of the claim and in any event within 2 business days of receipt from you of a written direction to notify a claim in the form attached to the summary of terms. For the purposes of processing any such claim You shall provide us, the insurer or any agent of the insurer appointed to investigate such claim with such information and existence as may reasonably be required in relation to the claim. We will also provide to you, or the insurer, or any agent of the insurer appointed to investigate the claim, with such information and assistance in relation to the claim as may reasonably be required. In addition, we will send to you a copy of all correspondence with the insurer or any agent of the insurer relating to the claim (including the notification). While we will, in accordance with the previous provisions of this paragraph, notify claims to the insurer, we are not under any circumstances obliged to start or threaten to start any legal proceedings in relation to any such claim (unless specifically agreed with you in writing).
9A.3 In the event that we make a claim under such insurance cover in respect of damage or loss caused to the Goods, we shall pay or arrange for payment to You that part of any proceeds of such claim made by us which relates to such damage or loss to the Goods after deduction of any outstanding sums due to us from you. For the avoidance of doubt, You acknowledge that our liability in respect of any claim under such insurance cover is restricted to the payment to You of those sums which we recover which relate to the Goods.
9A.4 We do not give any advice concerning the insurance cover referred to in Condition 9A.1 and it is for you to make your own judgement whether such insurance is appropriate to cover the Goods and risks to them.
9A.5 Nothing in this Condition 9A shall make us Your agent.

10. Delays in transit
10.1 Unless we give a specifically agreed written timescale then arrival and departure times are an estimate only.
10.2 If we do not keep to an agreed written time scale schedule and any delay is within our reasonable control we will pay your reasonable expenses which arise as a result of our not keeping to the agreed written time schedule. If through no fault of ours we are unable to deliver your goods, we will take them into store. This contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

11. Damage to premises
We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within seven days unless you request a reasonable extension which we agree in writing.

12. Time limits for claims
We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing WITHIN SEVEN DAYS (this is a requirement of insurers) of either their collection by you or delivery by us to their destination, unless you request a reasonable extension which we agree in writing.

13. Our rights to withhold or dispose of goods
We have a legal right to withhold or (subject to complying with the notice procedure in condition 16.6) ultimately dispose of some or all of the goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of our withholding your goods and these terms and conditions will continue to apply.

14. Disputes
14.1 If there is a dispute arising from this agreement which cannot be resolved either you or we may refer it to the Conciliation Service provided by The National Guild of Removers and Storers ("the Guild"). A referral of any matter to the Guild by us does not affect your right to pursue the matter through the Court.
14.2 As a member of the National Guild of Removers and Storers we participate in the Removals Industry Ombudsman Scheme ("the Scheme"). In the event that you are not satisfied with the result of the Conciliation Service referred to above you are entitled to refer the matter to the Ombudsman subject always to the rules of the Scheme from time to time.

15. Sub-contracting the work
15.1 We reserve the right to sub-contract some or all of the work for which we have provided a quotation without reference to you.
15.2 If we sub-contract these conditions will still apply in full.

16. Storage services
16.1 This Condition in addition to all other terms set out in this document will apply if we agree to store your goods. It will not apply if you self-store your goods at our premises: if you self-store your goods at our premises, you will do so under a separate Licence document.
16.2 If you require storage facilities you shall give us a forwarding address where you can be contacted and notify us in writing if it changes.
16.3 The manner in which goods are stored and whether we use conventional or containerised storage shall be within our sole discretion unless otherwise agreed by us in writing.
16.4 Our inventory of the Goods stored by us will be conclusive and binding on you as an accurate and complete list of goods stored by us if it is either
16.4.1 signed by you; or
16.4.2 given to you immediately after the removal into our storage and you do not question any item to us within 24 hours of receipt of the note.
16.5 Our inventory will cease to be an authoritative list of Goods stored by us if you access the Goods.
16.6 You agree to pay our additional charges as advised from time to time if you access the Goods stored by us whether or not to add to them or remove items.
16.7 All charges for storage services are payable in advance and you agree that you will pay these charges by cash or cheque or, if requested by us, by bank standing order, and in default of any such payment in advance, without further notice to you, by us charging your credit or debit card given by you in relation to the cost of removal or storage. In default of payment by you to us of any other payment due to us under these Conditions when it is due, you agree that any such payment will be made without further notice to you, by us charging that credit or debit card. All our charges including removal charges must be paid in full in cleared funds before any Goods are released from storage and we shall be entitled to exercise a lien over those goods and eventually to sell them in accordance with this contract unless we receive payment of all charges due from you to us.
16.8 You agree to pay interest at 2% per month calculated on a daily basis on all overdue amounts due to us. If we instruct a debt collection agency to collect any debt from you, you agree to pay an additional administration charge of £25 plus VAT in respect of our additional administrative charges and also to reimburse us for any fees charges to us by the agency. You agree to pay an additional administration charge of £20 plus VAT in respect of each additional administrative step we take arising out of your failure to pay money when due, e.g. for each letter requesting payment.
16.9 We review our storage charges periodically and you agree to pay our storage charges as so reviewed. You will be given 28 days' notice in writing of any increases following which our revised rates as notified will apply. We will always act reasonably in reviewing our storage charges.
16.10 If your payments are up to date we will not end this contract except by giving you not less than three calendar months' notice in writing. If you wish to terminate your storage contract you should give not less than 14 days' notice. Whilst we will use reasonable endeavours to arrange the release of the Goods on the dates you require, specific dates cannot be guaranteed.
16.11 If you choose someone else to collect the Goods from our storage we are entitled to require proper identification and authority from you and to make an additional administrative charge for arranging their handing over. Our responsibility for such goods will cease upon their being handed over to your chosen representative.

17. Our right to withhold, sell or dispose of the Goods
17.1 The terms of this Condition are additional to and without prejudice to all or any rights we may have at common law or otherwise.
17.2 In default of payment of all our charges and other payments due to us under this contract:-
17.2.1 subject to any continuing insurance cover paid by you, if applicable, we are relieved of any duty howsoever arising in respect of the Goods; and
17.2.2 the Goods are held solely at your risk and we shall be able to immediately exercise the lien described below.
17.3 We have a lien over the Goods for all our charges and other payments due to us under this contract until payment in full has been received by us in cash or, if by cheque, until the cheque has been paid by your bank, and after this lien becomes exercisable by us, the following Conditions shall apply.
17.4 You shall pay us fees and charges at the same rates as under this contract and if this contract has been terminated, the relevant rate at which such fees and charges will be payable by you will be the rate which was payable immediately prior to termination; and in default of payment of our charges and other payments due to us under this contract, you authorise us to refuse you and your agents access to the Goods and our premises;
17.4.1 to remove the Goods to other premises;
17.4.2 to hold onto and/or ultimately dispose of some or all of the Goods.
17.5 In the event that all our charges and other payments due to us under this contract are not paid promptly or you fail to collect the Goods after we have required you to collect them or upon expiry or termination of this contract, we may, subject to Condition 16.8, sell the Goods and pass all ownership to them and use the proceeds of sale to pay first the costs incurred by us in the sale, and secondly in paying our charges and other payments due to us under this contract and to hold any balance for you. Interest will not accrue to you on the balance.
17.6 If the proceeds of sale are insufficient to discharge all or any part of the costs of sale incurred by us and our charges and other payments due to us under this contract, you must pay any balance outstanding to us within seven days of a written demand from us which will set out the balance remaining due to us after the net proceeds of sale have been credited to you. Interest will continue to accrue on our charges and other payments due to us under this contract until payment has been made.
17.7 Before we sell the Goods, we will give you notice in writing by registered or recorded delivery post at your address in this contract or any address in England and Wales notified by you to us in writing prior to our notice, specifying any particulars that we have of the Goods, the amount of our charges and other payments due to us under this contract at the date of the notice (and, in our sole discretion, specifying any amount by which our charges and other payments due to us under this contract is increasing after the date of that notice) and directing you to pay and that in default of payment within 28 days after the date of the notice, we will sell the Goods. We do not agree to give you any further notice of any intended sale.
17.8 We will sell the Goods by the best method(s) reasonably available to achieve the best selling price reasonably obtainable in the open market, taking into account the costs of sale.
17.9 If the Goods cannot reasonably and economically be sold (for any reason whatsoever), or they remain unsold despite our efforts, you authorise us to treat them as abandoned by you and to destroy or otherwise dispose of them at your cost.

18. Disputes
18.1 If there is a dispute arising from this contract which cannot be resolved either you or we may refer it to the Conciliation Service provided by The National Guild of Removers and Storers ("the Guild"). A referral of any matter to the Guild by us does not affect your right to pursue the matter through the Court.
18.2 As a member of the Guild we participate in the Removals Industry Ombudsman Scheme ("the Scheme"). In the event that you are not satisfied with the result of the Conciliation Service referred to above you are entitled to refer the matter to the Ombudsman subject always to the rules of the Scheme from time to time.

19. Sub-contracting the work
19.1 We reserve the right to sub-contract some or all of the services for which we have provided a quotation without reference to you.
19.2 If we sub-contract such services, these Conditions will still apply in full.

20. Notices
20.1 Any notice given under or arising out of this contract must be in writing and may be served by personal delivery to the person notified or its address or by pre-paid first class or signed for post. Your address for service of notices shall be your address written on our quotation or any other address in England which you have previously notified to us in writing. Any notice to you will also be sent to any owner (whether sole, joint, or co-owners) the name and address of whom we have been previously notified by you. Any notice to us must be sent to our address set out on our quotation. A notice will be deemed to have been served at the time of personal delivery or forty-eight hours after it has been placed in the post.
20.2 Any notification necessary in the course of the performance of this contract may be given by email and you must give us your email address for such notifications prior to the Removal Date. Our email address is on our quotation. An emailed notification will be deemed to have been served on the date of sending to the correct email address.

21. Whole agreement
21.1 These terms and Conditions and our quotation form the whole contract between us and prevail over any verbal discussions. No variation of this contract is agreed unless signed by both parties in writing.

22. Jurisdiction
22.1 This contract is subject to the laws of England and Wales and both parties agree to submit all disputes arising out of this contract to the exclusive jurisdiction of the English Court.